Last updated: December 12,2025
Welcome
Welcome to the Skyworth Authorized Service Center (ASC) Portal. By accessing or using this Site, you agree to the following Terms of Service.
1. Acceptance of Terms
By using the Site, you acknowledge that you have read, understand, and agree to be bound by these Terms, and will comply with all applicable laws and regulations. If you access the Site on behalf of an organization, you represent that you have authority to bind that organization.
2. Purpose of the Site
This Site is provided for viewing ASC program requirements, submitting applications, managing repair cases and service requests, accessing documentation, manuals, and training, and communicating with Skyworth support teams.
3. User Accounts
To access certain features, you may be required to create an account. You agree to provide accurate and complete information, maintain the confidentiality of your credentials, and are responsible for all activities conducted under your account. Skyworth may suspend or disable accounts that violate these Terms.
4. Permitted Use
You may use the Site only for lawful purposes related to ASC operations, including reviewing service information, entering repair results, submitting documents, downloading authorized materials, and communicating with support.
5. Prohibited Use
You may not attempt unauthorized access to the Site, servers, or systems; share login credentials with unauthorized persons; upload malware or harmful code; scrape, copy, or download content for competitive or unauthorized commercial use; reverse engineer or attempt to modify the Site; misrepresent your identity or business information; or use the Site in any way that disrupts network or system integrity.
6. Intellectual Property
All content on this Site—including logos, text, images, manuals, documents, and software—is the property of Skyworth and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, or distribute materials without prior written permission from Skyworth.
7. Data Submission & Accuracy
You are responsible for ensuring that all information submitted through this Site is accurate, complete, and compliant with applicable Skyworth policies. Skyworth is not responsible for errors caused by inaccurate or incomplete data submitted by users.
8. System Availability
Skyworth strives to keep the Site available but does not guarantee uninterrupted or error-free access. The Site may be temporarily unavailable due to maintenance, upgrades, security measures, or circumstances beyond Skyworth’s control.
9. Privacy & Data Collection
Use of the Site is also governed by the Privacy Policy set out in this document. By using the Site, you consent to the collection, use, and processing of personal information as described in the Privacy Policy.
10. Third-Party Links
The Site may contain links to external websites. Skyworth is not responsible for the content, security, privacy practices, or availability of any external sites and does not endorse or make any representations about them.
11. Termination of Access
Skyworth may suspend or terminate your access to the Site, or restrict certain features, at any time and without notice, including for violations of these Terms, security concerns, or operational reasons.
12. Disclaimer of Warranties
The Site is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy. Use of the Site is at your own risk.
13. Limitation of Liability
To the maximum extent permitted by law, Skyworth is not liable for any indirect, incidental, consequential, special, or punitive damages, or for any loss of profits, revenue, data, or use, arising out of or related to your use of or inability to use the Site, regardless of the theory of liability.
14. Changes to These Terms
Skyworth may update or modify these Terms at any time. Any changes will be effective when posted on the Site. Your continued use of the Site after such changes constitutes your acceptance of the updated Terms.
15. Contact Information
For questions regarding these Terms, contact:
Skyworth ASC Support Team
Email: support@skyworthusa.com
Privacy Policy
This Privacy Policy explains how Skyworth (“we,” “us,” “our”) collects, uses, discloses, and protects personal information obtained through the Skyworth Authorized Service Center (ASC) Portal (the “Site”). This Policy is intended to address applicable privacy requirements for users in the United States (including California), Canada, and, where applicable, the European Union/European Economic Area (EU/EEA).
1. Scope
This Privacy Policy applies to personal information collected from service centers, vendors, and their representatives who access or use the Site, including when creating accounts, managing repair cases, uploading documents, and communicating with Skyworth via the Site.
2. Information We Collect
We may collect the following categories of information:
• Account and contact information (name, business name, title, email address, phone number, login credentials).
• Business and operational information (service center location, repair case details, performance metrics).
• Technical data (IP address, browser type, device identifiers, access dates and times, pages viewed).
• Usage data (actions taken on the Site, documents uploaded, forms submitted).
• Any other information you choose to provide through the Site.
3. How We Use Personal Information
We use personal information for purposes including:
• Creating and managing user accounts and service center profiles.
• Processing and managing repair cases and service requests.
• Communicating with you regarding cases, updates, support, and system notices.
• Operating, maintaining, securing, and improving the Site.
• Analyzing Site usage and performance for internal reporting.
• Complying with legal obligations and enforcing our Terms of Service.
4. Legal Bases for Processing (EU/EEA Users)
Where the General Data Protection Regulation (GDPR) applies, we process personal information based on the following legal bases:
• Performance of a contract (e.g., managing your account and ASC relationship).
• Compliance with legal obligations.
• Legitimate interests (e.g., securing the Site, improving services, internal reporting), provided such interests are not overridden by your rights.
• Your consent, where required (e.g., certain optional communications).
5. Cookies and Similar Technologies
The Site may use cookies and similar technologies to support essential functions, maintain sessions, and gather aggregated usage information. You may manage cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of the Site.
6. Sharing of Personal Information
We may share personal information with:
• Skyworth entities and affiliated companies involved in service, support, or systems operations.
• Service providers and vendors who assist in hosting, maintaining, or supporting the Site and related systems.
• Authorities or third parties when required by law, legal process, or to protect rights, safety, or property.
We do not sell personal information collected through the Site.
7. International Transfers
Personal information may be transferred to and processed in countries other than the country in which it was collected, including the United States. We take appropriate measures to protect personal information in accordance with this Policy and applicable law when information is transferred across borders.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, to comply with legal and regulatory requirements, to resolve disputes, and to enforce our agreements. Retention periods may vary depending on the type of data and applicable legal obligations.
9. Your Privacy Rights – United States (including California CCPA/CPRA)
If you are a resident of the United States, and particularly of California, you may have certain rights under applicable state privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These may include:
• The right to know what categories of personal information we collect and how we use it.
• The right to request access to specific pieces of personal information we hold about you.
• The right to request correction of inaccurate personal information.
• The right to request deletion of personal information, subject to legal exceptions.
• The right to non-discrimination for exercising your privacy rights.
Skyworth does not sell personal information collected through the ASC Portal in the sense of a sale as defined under the CCPA/CPRA.
10. Your Privacy Rights – Canada (PIPEDA and Provincial Laws)
If you are located in Canada, you may have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. These rights may include:
• The right to access personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to withdraw consent to certain processing, subject to legal or contractual restrictions.
We will handle Canadian users’ personal information in accordance with applicable Canadian privacy requirements.
11. Your Privacy Rights – EU/EEA (GDPR)
If you are located in the EU/EEA and the GDPR applies, you may have the following rights:
• The right of access to your personal information.
• The right to rectification of inaccurate or incomplete information.
• The right to erasure (“right to be forgotten”), subject to legal limitations.
• The right to restrict processing in certain circumstances.
• The right to object to processing based on legitimate interests.
• The right to data portability in certain circumstances.
You also have the right to lodge a complaint with a supervisory authority in your country of residence.
12. How to Exercise Your Privacy Rights
To exercise any privacy rights or to submit a request related to access, correction, deletion, or other privacy matters, please contact us using the contact information below. We may need to verify your identity before responding to your request, as required by applicable law.
Privacy Contact Email: admin@skyworthservice.com
13. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on the Site with an updated “Last updated” date. Your continued use of the Site after changes have been posted indicates your acceptance of the revised Policy.
15. Privacy Contact Information
If you have questions or concerns about this Privacy Policy or our privacy practices, or wish to exercise your privacy rights, please contact:
Privacy Contact
Email: admin@skyworthservice.com